Refund Policy

Effective Date: July 23, 2026

Every LeagueExtraWear order is backed by a simple promise: if it isn’t right, we’ll fix it. Most of our gear is printed or built to order, so we don’t run a traditional returns desk — but when a genuine problem shows up, eligible orders are protected by a full refund. Here’s exactly how that works.

What’s Covered

You’re entitled to a 100% refund whenever your order shows up:

• Damaged in transit
• Lost on the way to you
• As the wrong item
• Noticeably different from what was described
• With a manufacturing defect
• With a print flaw that came from our production line

You Usually Won’t Need to Mail Anything Back

Since so much of our catalog is custom-made, sending a defective jersey or tumbler back and forth rarely makes sense. In most cases — damaged goods, a mix-up on the item, a lost parcel, or any issue we can confirm from a photo or clip — we’ll refund you without asking for the product in return. Occasionally we may follow up for a few more details before approving.

The 30-Day Window

Reach out within 30 days of your order arriving. Where it’s reasonable, keep the item unused and in the condition it arrived, and attach a photo or short video of the problem. After the 30-day mark, we may not be able to process a claim.

A Quick Clip Speeds Things Up

Filming a short unboxing when your package lands is the single fastest way to settle a claim. It lets us confirm shipping damage, spot a defect, or check for a missing piece in seconds rather than days. It isn’t mandatory, but it almost always gets your refund moving quicker.

Getting Your Money Back

Approved refunds go back to the method you paid with wherever possible — PayPal and card payments are returned through the same secure channel they came in on. Most people see the money within a few hours, although your bank or provider can add a little processing time of their own.

What Falls Outside the Policy

• A change of heart after ordering
• Choosing the wrong size once production has already begun
• A shipping address that was entered incorrectly by the customer
• Small color shifts caused by different screens and monitors
• Ordinary wear after the item has been used
• Personalized pieces made exactly as the customer approved them

Cancelling an Order

Want to call it off? No problem — as long as production hasn’t started. Once we’ve begun printing or personalizing, the item is being made specifically for you and can no longer be cancelled.

Lost in the Mail

If tracking stalls or your parcel looks like it’s vanished, let us know. We’ll open an investigation with the carrier and, once a loss is confirmed, set you up with either a full refund or a fresh replacement — whichever you’d prefer.

Damaged or Incorrect Orders

Arrived broken or just plain wrong? Contact us inside the 30-day window with your order number, a couple of photos of the item and its packaging, a quick note on what happened, and an unboxing clip if you have one.

Talk to a Human

Whenever something’s off, email [email protected] or call +1 (205) 693-8884 with your order number and we’ll take care of the rest.